Quality and replacement policy

Last updated: September 2026 · New York

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Rooted clones

Every cut leaves the nursery rooted, pest and pathogen screened, viroid tested, and true to type.

IPM program

Mothers and cuts run on an integrated pest management program and are scouted for pests and disease before transfer.

Dead on arrival

Inspect every lot on receipt. Report any dead-on-arrival cuts on receipt, with photos, by email. Approved reports are replaced with the same cultivar or a comparable one, subject to availability.

What voids a replacement

Travel wilt that recovers within about a day. This is normal.
Problems that start after receipt from grow conditions, transplant, or pests introduced in your space.
Yield or potency results, which depend on your room and practices.

Limits

This policy is our full commitment on plant health and is limited to the value of the affected cuts. It does not change the disclaimers in our Terms.

Contact

Email [email protected].

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